Review Details

We leased a 2025 Equinox from the dealer. We were taken out of our existing lease 6 months early. On the 2nd day of having the car, the service engine light came on and the car spent the next 3 days in service. Service was unable to fix the problem but reset the computer turning off the service engine warning. Took the car back and within 2 days, the light was on again. Brought it back to the dealer where the car spent another 5 days with no fix. We were told this is a known problem with this car and that GM Engineering is working in a fox but it could take months to rectify. I spoke with the sales manager about trading out the car and was basically told no as this is now a GM issue and not a dealer issue. GM Customer Service in turn advised that they contacted the dealership who told them they would not do a trade out either. Needless to say, I have a less than satisfied opinion of the dealership and their customer service with the exception of Kathy in the service area who tried to accommodate us the best she can. At this time, we are still waiting in a fix from GM Engineering and we are living with the car’s issues.