Review Details

My vehicle was losing antifreeze and almost overheated. The vehicle, 2023 traverse with 16k miles. Antifreeze leaking into engine. It was present in oil fill cap. When I initially called with my vehicle mechanical concern, Kathy told me they didn’t have room for my vehicle on the lot and had zero loaners to give. The best appointment I could get was 3 weeks away. I was left with no car for 3 weeks. The vehicle was dropped off on January 10th and wasn’t diagnosed until the 13th when it was found the vehicle had faulty cylinder heads. After many requests I was issued a loaner vehicle. On the 20th, I contacted Jason for an update. He told me he only had so many “A” mechanics who could perform this repair and he couldn’t dedicate one to the job as they had many other repairs which needed attention. In regards to my repair, Jason stated the mechanics would “pick at it” when they had the time. Is that a preferred term to use? It didn’t sit well with me. After 2 weeks the vehicle was repaired. Upon pickup on the 31st Jason informed me that he had to put $20 in gas in my vehicle and billed me for the $20. After all the frustration and time without a vehicle , to then ask for $20 for gas seemed delusional in my opinion. Clearly your staff doesn’t have a clue about how to speak with customers or little courtesies that improve business with Smithtown Chevy.