Review Details

This was our third appointment in recent weeks because the check engine light was on. The first time the service cost us over $3100 and when we took the car home the engine light went back on. The very next morning we returned and were told a component needed tightening and made an appointment to return the car the following week since the advisor said the car was safe to drive. After this second service, which we were not charged for, the engine light went back on 9 days later. We called the service department and were given an appointment for March 5. Our complaint was the same, the check engine light was on. We had a different service advisor, Danielle Lux. We explained to her that this was our third time in for service because the engine light was on. She told us that they would check it out and would call us that afternoon. We had to call her around 3 o’clock in the afternoon because we had not heard from her. She told us that the car needed a ground strap which they did not have. She said they would try to locate one locally and would speak to us around 10am the next morning.When we called her at 10am we were told she was unavailable and would call us back. At 11 o’clock we called again, spoke to her and was told she was busy working on something else. When I asked to speak to a manager she HUNG UP on me. I called back and spoke to a different person, Kathy, who checked on the part, said it needed to be ordered from Michigan. We asked if the car was driveable, she said she would check with the technician and let us know later during the day. We needed to know because we had a car rental and had to make arrangements to extend our rental if the car was not safe to drive. Later that afternoon we stopped in to the service department because we had not heard if we would be getting the car back.It was at this time we told we would have to sign for the car since they did not advise driving the car at this time. We decided to keep the rental car and left our car with the service department.The part did come in on Monday 3/10 and the car was repaired on Tuesday 3/11 when we picked up the car. We spent $500 on the car rental, when this could have been dealt with much more expeditiously. We have no confidence the problem has been resolved.